INDIEtective - mailorder and online-shop

Fast answers for frequently asked questions!

Here are a couple of explanations and notes, if there is a small little problem anyway. In every case: There is no reason for panic. We will find a fair, fast and satisfying solution!

Additional order or changings

If you have forgotten an item in your order you can send an extra order for it. We put always all your orders in on shippment to save postage and your costs.

The shipment is gone or lost!

Normaly all packages are insured. In every case we try to send you substitute items or refund your money.

Returns?

Normally we accept returns within 30 days. Please contact us by email or phone.

CD-Case was damaged!

Each CD or record will be packed very carefully - we ourselves are collectors! If you have received a damaged CD-Case we can send you a new case with your next order for free. Just tell us what you need: normal jewel-case, slim-case or double-case.

Further questions and problems

For questions regarding our products or any other problem please send an email. Normally we will send an answer within 24 hours. Faster will be the telephone only.